Troubleshooting tips if PDF files do not open
If a PDF file will not open it is likely due to the settings on your device.
Quick fix
If you are on a smartphone or tablet, try switching to a desktop or laptop computer.
Common issues & solutions
If you want to resolve the issue on your device, the following tips may be helpful.
- Pop-up blocker
Temporarily deactivate the pop-up blocker of your internet browser (Chrome, Edge, Firefox, Safari, etc.). - Downloading in the background
Check the folder “Downloads” for the PDF file. Sometimes, PDF files are downloaded in the background. You can change your internet browser’s settings to allow or disable downloading in the background.
